As with any software, bugs happen. Should you ever need to report a bug to us, this article has a few tips on how you can help us help you most effectively. 

How to Contact Us

You can submit your bug reports via email by sending them directly to support@fast-apps.com, or you can also submit them via our customer support widget in your Freightools system.

Either way, your bug report will end up in the right place. 

Submitting Bugs

There are a few things you can do that will help us tremendously when responding to your bug tickets. 

1. Tell us it's a bug and include a brief description in the subject.

It's a little thing, but it helps us spot these tickets in the queue.

 

2. Include a detailed description of the bug, along with the steps to reproduce it, and what your expectation is for the correct behavior.

Here is a good example of a bug report:

  • Go to Sales Proposals Grid
  • Click on the "Convert" button
  • Click on "Create CS and SO", the system detects a mistake with Master Ports and shows it in red. 
  • I try to fix the mistake and try to click again but the button is disabled. You need to reload the page to re-enable it.
  • My expectation is that the error would be detected without disabling the "Convert" button.

Here is a not so great example:

"I can't create a new shipment from a quotation"

 

3. Include the URLs from your account.

In almost all cases, we will need to take a look at an example of the bug you're reporting in order to understand the problem. Sending examples up front saves us a lot of time when researching your bugs.

 

4. Always send screenshots.

Even if you don't' think it requires it, send a screenshot just in case. This helps us get a better idea of what it is you're referring to exactly. If you have the means to take a screen recording of a bug, even better. 

 

Troubleshooting Browser/Computer Issues

If you're having weird performance issues while using Freightools, then it's likely that the problem is specific to your computer. 

Troubleshooting Browser Issues

  1. Clear your cache & cookies, restart your browser
  2. Test Freightools in an incognito (private) window (Guides for Chrome, Safari, Firefox, IE)
  3. Test Freightools in a different browser
  4. Open your developer console and see if you are getting any errors (Guides for Chrome, Safari, Firefox, IE)

Troubleshooting Computer Issues

  1. Check your anti-virus software to see if it could be interfering with Freightools.
  2. Check any firewalls you may have.
  3. Check your ISP status for any service-related issues.